Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information automatically collected through website use and interactive tools:

• Consultation Inquiries: Name, telephone number, email address, requested service category, geographical location (county), and family care preferences or notes submitted through our forms or correspondence.
• Employment Applications: Full legal name, telephone number, email address, county of residence, work authorization status, eligibility for Florida AHCA Level 2 background screening, driver’s license and transportation confirmation, language skills, and employment or caregiving background.
• Optional Interactive Communication Data: When interactive chat or voice assistance features are enabled on our website, user inputs and session transcripts may be processed in real time to facilitate customer inquiries and scheduling assistance. Please do not provide sensitive medical records or financial identifiers through automated website tools.
• Technical Website Data: IP address, browser type, operating system, referring URLs, device characteristics, and pages viewed, collected via standard server access logs.

2. How We Use Your Information

Festar Heritage LLC uses the collected information strictly for legitimate business and client service operations, including to:

• Respond promptly to family inquiries and schedule free in-home non-medical care consultations.
• Match compassionate homemaker and companion caregivers tailored to client language, routine, and personality preferences.
• Process, evaluate, and verify employment applications and background screening qualifications.
• Coordinate non-clinical scheduling and provide transparent family updates.
• Maintain organizational compliance with Florida AHCA registration mandates.

We do not sell, rent, or trade your personal information to marketing lists or commercial third parties.

3. Third-Party Vendors and Technology Disclosures

We work with trusted third-party technology and infrastructure partners who assist us in operating our website and delivering client communication:

• Telecommunications & Email Providers: Utilized for direct email delivery (info@festarheritage.com) and telephone communication ((321) 278-4165).
• Cloud & Hosting Infrastructure: Google Cloud Platform secure servers maintaining site availability, SSL encryption, and server access security.
• Third-Party Communication Tools: If and when automated conversational tools are activated, inputs are processed under industry-standard encryption protocols.

4. Consent Procedures

By voluntarily providing your contact information via our consultation forms, employment portal, email, or telephone, you explicitly consent to be contacted by Festar Heritage coordinators regarding care services or employment opportunities.

5. Data Retention and Security

We implement appropriate physical, technical, and administrative measures to protect personal information against unauthorized access, destruction, loss, or disclosure. Client and applicant records are retained only as long as necessary to fulfill care coordination, employment consideration, and Florida statutory recordkeeping obligations.

6. Your Choices and Privacy Rights

You have the right to:

• Review, correct, or request updates to your personal contact information.
• Request deletion of your contact information from our active outreach database.
• Opt out of future informational phone calls or email updates at any time.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our administrative team directly: